Frequently Asked Questions
General Questions
No, each event has a unique QR code that will not change.
The QR code is active until your event date and remains live for 2 weeks afterward.
We offer single-event use as a one-time payment. Planners managing multiple events can opt for a subscription.
Yes. You can enter any words for your table allocations (e.g., countries, wines, colors). It's a free text field.
Yes. You can edit your guest list anytime, even after printing. That is the best part of a digital seating chart — it allows for unlimited edits!
For Pro events, it becomes visible to guests 90 days before your scheduled event date. As the host, you have access at all times.
You can edit immediately after purchase up until the event. We also offer a 2-week grace period post-event just in case.
Yes, with Pro events you can choose to have both floorplan or menu buttons active on your guest live site, or choose only what is relevant to your event. If you do not upload anything to the space, the button will not appear on your guest site.
To ensure your guest list uploads successfully, please follow these requirements carefully:
Use the provided template and do not change the title field names. The column headings must match the following exactly (the file is case sensitive):
- First name
- Last name
- Table number
You can purchase anytime and use it for your event whenever you're ready.
You have complete creative control over how you print or display the layout to match your event style.
No. The Pro tier covers the digital experience only. Printing or creating a physical board is up to you.
Yes, guests need an internet connection (WiFi or mobile data) to access the seating chart and gallery.
The ability to add on a photo share gallery so guests can upload memories from your event.
When the live site text is left in its default format, "Please Find Your Seat", the platform will automatically display in the language preference on each guest's device. Guests can also manually switch between the available languages at any time, ensuring a seamless and personalized experience.
If you choose to customize or edit the text on the live site, please note that this content will become fixed and will no longer dynamically translate based on the guest's language settings.
Technical & Troubleshooting
Yes, support is available via email at info@pleasefindyourseat.com.
It is best to download it on a laptop or desktop computer and try a different browser.
Download the QR code from our platform and convert it into the desired file type for your printing supplier.
We accept PNG files for floorplan and menu uploads. If your file is currently a PDF, please convert it to PNG before uploading. Kindly ensure each upload is a single page for best display quality.
Special characters in the file name (e.g., "+" or "&") can prevent previews. Rename the file to remove these characters and re-upload. If you would like us to check the file, email it to info@pleasefindyourseat.com.
We use a third party provider to email your photo link to you. At times customer email services will block these emails. If you do not receive your link within 24 hours, please reach out to our team for further assistance at info@pleasefindyourseat.com.
Try these steps:
- Try a different browser
- Try a different device
- If the issue continues, please email info@pleasefindyourseat.com describing what is occurring and provide any screenshots if possible
Log in to the platform > Navigate to personal settings (top right corner) > select "Account" > press "Delete Account". This will delete your event and all data associated.
Photo Share Gallery
A new tab appears on your seating chart page. Guests can upload photos and videos directly from their camera roll via the webpage.
No. Guests scan the event QR code and upload through the website. No app or login is required.
No set limit. Uploads must follow the fair use policy and be relevant to the event.
Yes. The gallery can be public (all guests see uploads) or private (only the host sees them).
Download them directly from the gallery while it's active — you will receive a link that creates a ZIP folder of your content. Galleries remain live for 6 months (Pro Plus) or 12 months (Pro Max).
Yes, but you will have access to your gallery for 6 or 12 months after your event date depending on the plan you purchase, giving you and your guests time to upload and download.
No. It requires an upgrade included in Pro Plus (6 months gallery) or Pro Max (12 months gallery) packages.
Check-In Feature
Yes, by using our check-in feature. As the host you are able to see guest attendance live, manually uncheck guests if needed, and export the attendance list at the conclusion of the event.
Guests scan your event QR code, select their name and press "Check In."
To enable Check-In simply log into the platform, go to the Manage Guestlist page, and activate the Check-In feature using the toggle button. We've also created a step-by-step How-To Guide to help you enable and use the feature with ease.